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Terms & Conditions
1. General Terms
- MaxCopy Limited provides printing, copying, toner supplies, printer sales, and servicing.
- By using our services, you confirm that you are at least 18 years old or have parental consent.
- We reserve the right to modify these Terms & Conditions at any time.
2. Orders & Payments
- Orders must be placed through our website, in-store, or via phone/email.
- Prices are listed in [Currency] and are subject to change without notice.
- Full payment is required before production begins.
- We accept major credit/debit cards, online payments, and in-store cash transactions.
- Custom orders are non-refundable once production has started.
3. Turnaround Time & Delivery
- Estimated turnaround times are provided at the time of order and may vary.
- Rush orders may incur additional fees.
- We are not responsible for delays due to third-party couriers or unforeseen circumstances.
- Shipping costs and delivery times will be provided upon checkout.
4. Cancellations & Refunds
- Orders can be canceled within 24 hours of placement unless production has started.
- Refunds or reprints are only issued for defective or incorrect items caused by our error.
- No refunds for customer errors (e.g., incorrect file uploads, misspellings, wrong specifications).
5. File Submission & Printing Quality
- Customers must provide high-resolution files in accepted formats (PDF, JPEG, PNG, etc.).
- We are not responsible for print quality issues resulting from low-quality file submissions.
- Color variations may occur due to differences in screen displays and printing processes.
6. Intellectual Property
- Customers must own or have permission to use all content submitted for printing.
- We do not print copyrighted, illegal, or offensive materials.
- MaxCopy Limited retains the right to refuse any print job at our discretion.
7. Warranty & Liability
- All printers, toners, and parts come with the manufacturer’s warranty (if applicable).
- We are not liable for damages caused by misuse, improper handling, or unauthorized modifications.
- Our liability is limited to the cost of the product or service provided.
8. Privacy Policy
- Customer information is used solely for order processing and communication.
- We do not sell or share personal data with third parties.
- Payment information is securely processed through trusted payment gateways.
9. Governing Law
These Terms & Conditions shall be governed by the laws of Ontario, Canada. Any disputes shall be resolved in the courts of Ontario.
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Our team
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Ala Olivia
CEO
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George Leo
Project Manager
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Amelia Jacky
Production Controller
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Daniel Arthur
Store Manager