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Terms & Conditions

Terms & Conditions


1. General Terms

  • MaxCopy Limited provides printing, copying, toner supplies, printer sales, and servicing.
  • By using our services, you confirm that you are at least 18 years old or have parental consent.
  • We reserve the right to modify these Terms & Conditions at any time.

2. Orders & Payments

  • Orders must be placed through our website, in-store, or via phone/email.
  • Prices are listed in [Currency] and are subject to change without notice.
  • Full payment is required before production begins.
  • We accept major credit/debit cards, online payments, and in-store cash transactions.
  • Custom orders are non-refundable once production has started.

3. Turnaround Time & Delivery

  • Estimated turnaround times are provided at the time of order and may vary.
  • Rush orders may incur additional fees.
  • We are not responsible for delays due to third-party couriers or unforeseen circumstances.
  • Shipping costs and delivery times will be provided upon checkout.

4. Cancellations & Refunds

  • Orders can be canceled within 24 hours of placement unless production has started.
  • Refunds or reprints are only issued for defective or incorrect items caused by our error.
  • No refunds for customer errors (e.g., incorrect file uploads, misspellings, wrong specifications).

5. File Submission & Printing Quality

  • Customers must provide high-resolution files in accepted formats (PDF, JPEG, PNG, etc.).
  • We are not responsible for print quality issues resulting from low-quality file submissions.
  • Color variations may occur due to differences in screen displays and printing processes.

6. Intellectual Property

  • Customers must own or have permission to use all content submitted for printing.
  • We do not print copyrighted, illegal, or offensive materials.
  • MaxCopy Limited retains the right to refuse any print job at our discretion.

7. Warranty & Liability

  • All printers, toners, and parts come with the manufacturer’s warranty (if applicable).
  • We are not liable for damages caused by misuse, improper handling, or unauthorized modifications.
  • Our liability is limited to the cost of the product or service provided.

8. Privacy Policy

  • Customer information is used solely for order processing and communication.
  • We do not sell or share personal data with third parties.
  • Payment information is securely processed through trusted payment gateways.

9. Governing Law

These Terms & Conditions shall be governed by the laws of Ontario, Canada. Any disputes shall be resolved in the courts of Ontario.

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  • Ala Olivia

    CEO

  • George Leo

    Project Manager

  • Amelia Jacky

    Production Controller

  • Daniel Arthur

    Store Manager

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